Terms and Conditions

We are open for business. We have taken all necessary measures to make sure our cars and keys are fully cleaned and disinfected before you view your car.

We can offer a live video chat with you via Face time or What’s App to show you around the car and its documents before you purchase. Please call us to book a slot for a video chat.
We are imposing a no handshake policy when you collect, please do not think we are being rude, we just want to protect you and ourselves during this time.

To help maintain social distancing and to help keep our customers and staff safe, we must ask that please only 2 people to arrive on site at any time to collect and inspect vehicles.
Keep 2 metres away from others.
Respect others personal space and avoid close contact.
In accordance with NHS if you are displaying or if you live with others that are displaying the following symptoms, we must ask that you stay away:

A high temperature
A new, continuous cough

We offer products from, AA Warranty and Auto Protect Administration, for our Mechanical Breakdown cover (MBI) product. We also offer Life Shine from Auto Glym for Paint Protection.
We can introduce you to carefully selected lenders, including but not limited to,Motonovo Finance Ltd, Blue Motor Finance, First Response and BNP Paribas Motor Finance, who may pay us for introducing you. We offer hire purchase (HP) and personal contact purchase (PCP) to fund car buying. We may also introduce you to a sub-prime finance broker, who can provide specialist assistance if you have experienced bad credit previously.

We are not an Independent Financial Advisor and are unable to provide independent financial advice.
Joseph Sutton Motor Company Ltd is authorised and regulated by the Financial Conduct Authority. Our FCA Register number is 751604
You can check this on the FCA's Register by visiting the FCA's website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768 or 0300 500 8082.

For insurance purposes, to take a car for a test drive, you must be at least 21 years old. We will drive the vehicle for you if you are under 21 years of age or you can have a friend or relative drive for you. We will also need to take a copy of your driving licence.

We do not charge administration fees and we will provide you with the following:
• Experian Vehicle check
• Full Valet
• Pre-delivery inspection
• New MOT to be carried out by an independent business who are independent of and impartial to Joseph Sutton Motor Company Ltd
• Minimum of 3 months Warranty Dealer Care Extended Guarantee,

Please read though the following terms and conditions to make yourself aware of what we require you to do in the unlikely event that you have may have problems with your vehicle after the original purchase.

All cars that are sold to the public, not to trade, will be supplied with a Minimum of 3-month Warranty Dealer Care Extended Guarantee.
We advise you to upgrade this policy to a high-quality warranty as this will cover most unforeseen issues that might arise after purchase.
If you have an issue with your vehicle your first port of call with any mechanical/electrical faults will be to the warranty company who advise you how you can get the vehicle inspected/repaired locally to you. Please do not have any works done prior to contacting the warranty company.
If you wish not to upgrade your policy and you suffer a mechanical/electrical breakdown that is not covered by your 3-month Warranty Dealer Care Extended Guarantee then your options are greatly reduced. As with all retail purchases you are covered by the “Sale of Goods Act”. However, this basically states that the vehicle/product must be of “merchantable quality” at the point of sale. Any faults that arise after purchase that can be proved not to have been there at the point of sale will not be covered by us. Therefore, warranty's are there to cover these eventualities for your benefit.

We do not have a collection/ delivery service available for breakdown or recovery. We would advise all our customers to subscribe to a recovery company that can provide this service. We can offer 12 months free basic breakdown cover through the AA please ask for more details on how to register or this.